Unlimited WordPress Support

How can you provide unlimited support for clients?

We find that most general WordPress tasks will take up to 30 minutes. This includes adding content, installing plugins or themes, adjusting CSS, HTML, and Javascript, and more. We do ask that you submit one request at a time so we can complete it as quickly as possible, usually within a couple of hours.

How do you assess the quality of work?

Our team consists of WordPress experts that have been working in the design and development industry for over 10 years. All tasks submitted go through our stringent quality control process for review once they are completed.

What tasks are EXCLUDED from your service?

While we can handle almost any task that you throw at us, there are a few exceptions that we are unable to include in our package. These tasks are either more specialised, or simply a larger scope of work.

  • Add custom functionality to a plugin
  • Add individual products for WooCommerce
  • Boost page ranks
  • Build a new site
  • Building site backlinks
  • Configure a new theme
  • Create a Google Plus business listing
  • Create a plugin
  • Create images
  • Create page templates in LeadPages

  • General design work
  • Increasing site traffic
  • Making your site mobile responsive
  • Multisite support
  • Paid marketing
  • Research previous theme customisations
  • SEO
  • Set up a new theme
  • Set up a theme for specific pages
  • Transfer a non-WP site to WordPress

If you are unsure if your requirements fall into this list, please email us – or use our live chat feature and we’ll be able to advise.

Are your services available in my country?

Yes! Bluebird Website Management looks after websites for clients from all over the world. Our monthly subscription prices are quoted in Australian Dollars, so make sure you use a currency converter to estimate your costs.

Technical Questions

What are 'Updates'?

Updates are an imperative part of website maintenance. Generally speaking, software (and the code that your website is built from) can be updated for a number of reasons. It may be to include new features, or improve the functionality. Above all though, it’s for security purposes.

If you run a WordPress website, there are 3 different elements to it that will require updating.

  1. WordPress Core files
  2. Any Plugins that are used on your site

Core files, put simply is WordPress. It’s all the behind-the-scenes code that makes your website work. These updates come directly from WordPress and always include security patches and bug fixes.

Plugins are the additional tools that are required to make your website do what it does. Any contact forms, shopping carts, image galleries running on your site are probably all Plugins. Plugins can be developed by anybody with an understanding of how WordPress works, and therefore come in all shapes and sizes. Some are used by over a million websites, whereas others might only be used by ten. Some are updated weekly, others may not have changed in a year. Plugins are a key component when it comes to maintaining the speed and security of your website, as there are many variables that can have an impact. Our website scans alert us of any plugins that pose as risks to the health of your site.

What are 'Backups' and where are they stored?

Backups are a ‘snapshot’ of the current state of your site. When a backup is performed, the database is downloaded and all sites files are collated into an archive.

Backups are created in the event that your site gets damaged, either by human error (if you or a team member accidentally edits/deletes the wrong thing), or in the event of an attack. Thankfully, we minimise the latter with regular updates of your sites core, theme and plugin files. Backups can be restored to return a site to its previous state.

We also perform backups before we update anything, just in case there are any compatibility errors between new version of WordPress and plugins that may be in use.

Backups are stored securely on the cloud using Amazon S3 servers.

Who (or what) might want to hack my site?

It is often thought that a hacker is simply an individual with a laptop who might sit in a room and manually try to log in to someone’s site.

Unfortunately this is not the case, it’s far worse. Some nasty people write scripts that are designed to automate the entire hacking process. As an easy way to think about how this works, consider how Google adds sites to its search results.
‘Bots’ scan through all the webpages on the internet and then determine how they should be ranked in the search results. With hacking, bots scan websites for vulnerabilities. A vulnerability in this instance could basically be considered as a way into your sites data. Once this bot has determined that it has access to your sites files, that’s when the damage happens.

An important thing to note is that a hacked site is not a personal attack. It can be easy to feel violated in this instance, which is why it’s important to stay vigilant with website security.

What happens when a site is hacked?

It depends on the incident. Sometimes sites are hacked in attempt to steal personal information such as email addresses for spamming, or credit card details.

Other times, a script might alter the contents of all your sites pages, displaying spam ads for pharmaceutical products (as an example). In addition to this, it may redirect the user to a harmful site that prompts them to enter their details, passwords etc. When on those sites, it may try to download harmful files to the users computer.

In other cases, the nature of the attack could purely be destructive. Files will start to go missing from your sites server and within 48 hours everything could be deleted forever. Once it’s gone, that’s it. Play it safe and let us help you, by backing up your site regularly.

Setting Up An Account

What are the costs involved?

We offer one simple subscription, designed to help small businesses maintain and elevate their online presence.

There are no hidden fees, no joining or cancellation fees, only a monthly payment.

How do payments work?

Our subscription package will charge every 30 days from when you sign up.

When purchasing a subscription through our site, you will be prompted to enter your credit card details.
We use Stripe, the worlds leading online payment system to handle all our payments. We’re not privy to your credit card details and therefore do not have them on record. Subscriptions will automatically renew each month and a receipt will be sent to you with each renewal.

Our site also has a valid SSL Certificate for added security.

How can I cancel my Website Management?

Simply get in touch. Subscriptions are not locked into any contract, so you are welcome to reach out if you no longer wish to use our service.